Refund policy
Returns and Refund Policy for Hewett London
At Hewett London, we strive to provide all our customers with excellent service and an enjoyable shopping experience. Our returns and refund policy is carefully designed to ensure maximum satisfaction under certain conditions. Please read the following guidelines regarding returns and refunds carefully.
100% Return Policy on New Products
We offer a full return policy on all new products, except for promotional items. Sale items are excluded from this guarantee.
No Refunds on Sale Items
Items purchased during a sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even if the size is incorrect.
Non-returnable Items
For health and hygiene reasons, the following items cannot be returned if the seal is broken after delivery:
- Underwear
- Swimwear
- Socks
- Lingerie
- Other products that cannot be resold due to health and hygiene considerations.
Return Shipping Costs
Customers are responsible for return shipping costs. Hewett London does not refund return shipping fees and is not responsible for any costs incurred during the return process. Please see our general terms and conditions for further information.
Return Notification Deadline
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please adhere to this deadline to be eligible for a return.
Exchanges for Sale Products
Sale items cannot be exchanged, even if the size is incorrect. Please ensure you select the correct size before making your purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product has a manufacturing defect, it can be returned for a full refund or exchange, depending on your preference.
Return Process
To initiate a return, please email info@hewettlondon.com. Once your return is approved, you will receive detailed instructions on how to complete the return process.
Return Form Requirement
Returns without a completed return form cannot be processed. Please ensure you include this form with your return to guarantee proper handling of your request.
Conclusion
Hewett London is committed to ensuring customer satisfaction. By respecting our returns and refund policy, we ensure that all returns are handled efficiently and fairly. If you have any questions or comments, please contact our customer service via info@hewettlondon.com.